Cert III in Customer Engagement

Cert III in Customer Engagement - BSB30215

Qualification Overview:

Qualification Name:
Cert III in Customer Engagement

Qualification Code and Units of Competency:
BSB30215

Processing time:
You can get your desired qualification through RPL pathways within four weeks of getting the sufficient information and evidence of the supporting documents.

Why study Cert III in Customer Engagement ?

This qualification is representative of the work done by people in a variety of intricate customer service professions.

At this level, responsibilities would include using numerous communication channels, delivering outstanding customer service, following KPIs, working in a team atmosphere, supporting a team, offering technical guidance, and gathering data.

While working under supervision, people could be given some delegation power.

At the time of publication, no licensing, legislative or certification requirements apply.

How RPL ADVISOR assist you?

We can give you a FREE RPL Quote today !

RPL ADVISOR recognises the need to convert an overseas qualification into an Australian national qualification, and we offer a variety of fast and simple RPL distance training programs through our partner RTOs to meet any relevant requirements for Australia.

RPL ADVISOR can turn your expertise, talents, knowledge, or overseas credentials into a nationally recognised Australian certification through a comprehensive partner network of Registered Training Organisations (RTOs). The RPL evaluation process can often be done with established proof of your skills and does not necessitate further review.

Let us get your skills recognised

The Cert III in Customer Engagement teaches individuals who work in variety of complex customer service roles. They work with multiple communication channels in order to provide excellent service to customers and work in a team environment , providing support to team members and data capturing.

What evidence of documents you need?

We require the following proof of documents to assess your eligibility for the desired qualification through RPL:

Evidence of Learning

Photo (latest)
Passport
Resume / CV
Payslips/work contract/ABN if self-employed
Letter of Employment (onshore / offshore)
Current employment contracts
Evidence of overseas qualifications (if available)
Transcripts or assessments from related previous qualifications.
Videos or photos at your work (at least 2 from each task)
Apprenticeship papers (if available)
OHS/WHS policies and procedures
Safe work method statements
Job safety analysis (if available)

FIVE Steps to get your qualification?

The following are the five steps involved in obtaining a desired qualification through RPL:

Evaluation: One of experienced RPL ADVISOR consultants can conduct a free, no-obligation RPL skills check.
Your Experience: Compiling and submitting your ‘Experience Portfolio’, which includes photographs and videos of you on the job, references, past credentials, and your latest resume, among other things.
RTO Reviews the Evidence: Using an RPL assessment, a certified assessor from one of our collaborating RTOs can review the evidence and decide whether you are competent in the units for that certification.
Interview: If all supporting documents meet the requirement of the desired qualification, then the RTO may take your interview.
Your Certificate: If the RTO determines that you are qualified in all relevant units of competency, the Registered Training Organisation will grant you a certificate.

Packaging Rules

Cert III in Customer Engagement

Total number of units = 12

4 core units plus

8 elective units, of which:

2 units must be from Group A elective units below
6 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

CORE UNITS

BSBCUE301 Use multiple information systems

BSBCUE307 Work effectively in customer engagement

BSBCUE309 Develop product and service knowledge for customer engagement operation

BSBCUS301 Deliver and monitor a service to customers

Elective Units

Group A

BSBCUE203 Conduct customer engagement

BSBCUE204 Collect data

BSBCUE302 Deploy customer service field staff

BSBCUE303 Conduct a telemarketing campaign

BSBCUE304 Provide sales solutions to customers

BSBCUE305 Process credit applications

BSBCUE306 Process complex accounts

BSBCUE308 Conduct outbound customer engagement

BSBCUE403 Schedule customer engagement activity

BSBCMM301 Process customer complaints

BSBITU213 Use digital technologies to communicate remotely

BSBITU307 Develop keyboarding speed and accuracy

BSBLED301 Undertake e-learning

BSBWOR203 Work effectively with others

BSBWOR301 Organise personal work priorities and development

Group B

BSBMGT401 Show leadership in the workplace

BSBMGT402 Implement operational plan

BSBMGT405 Provide personal leadership

BSBSLS407 Identify and plan sales prospects

BSBSLS408 Present, secure and support sales solutions

BSBSUS401 Implement and monitor environmentally sustainable work practices

BSBWHS201 Contribute to health and safety of self and others

BSBWHS307 Apply knowledge of WHS laws in the workplace

BSBWOR201 Manage personal stress in the workplace

BSBXDB301 Respond to the service needs of customers and clients with disability

FNSSAM301 Identify opportunities for cross-selling products and services

ICTICT209 Interact with ICT clients

ICTSAS204 Record client support requirements

ICTSAS305 Provide ICT advice to clients