Cert II in Customer Engagement - BSB20120
Qualification Overview:
Qualification Name:
Cert II in Customer Engagement
Qualification Code and Units of Competency:
BSB20120
Processing time:
You can get your desired qualification through RPL pathways within four weeks of getting the sufficient information and evidence of the supporting documents.
Why study Cert II in Customer Engagement?
This qualification describes the job duties of those who frequently handle numerous channels of contact, collect data, and offer customer care. People in this position often work directly under supervision and have little delegation power.
At the time of publication, no licensing, legislative or certification requirements apply.
How RPL ADVISOR assist you?
We can give you a FREE RPL Quote today !
RPL ADVISOR recognises the need to convert an overseas qualification into an Australian national qualification, and we offer a variety of fast and simple RPL distance training programs through our partner RTOs to meet any relevant requirements for Australia.
RPL ADVISOR can turn your expertise, talents, knowledge, or overseas credentials into a nationally recognised Australian certification through a comprehensive partner network of Registered Training Organisations (RTOs). The RPL evaluation process can often be done with established proof of your skills and does not necessitate further review.
- Photo (latest)
- Passport
- Resume / CV
- Payslips/work contract/ABN if self-employed
- Letter of Employment (onshore / offshore)
- Current employment contracts
- Evidence of overseas qualifications (if available)
- Transcripts or assessments from related previous qualifications.
- Videos or photos at your work (at least 2 from each task)
- Apprenticeship papers (if available)
- OHS/WHS policies and procedures
- Safe work method statements
- Job safety analysis (if available)
- Evaluation: One of experienced RPL ADVISOR consultants can conduct a free, no-obligation RPL skills check.
- Your Experience: Compiling and submitting your ‘Experience Portfolio’, which includes photographs and videos of you on the job, references, past credentials, and your latest resume, among other things.
- RTO Reviews the Evidence: Using an RPL assessment, a certified assessor from one of our collaborating RTOs can review the evidence and decide whether you are competent in the units for that certification.
- Interview: If all supporting documents meet the requirement of the desired qualification, then the RTO may take your interview.
- Your Certificate: If the RTO determines that you are qualified in all relevant units of competency, the Registered Training Organisation will grant you a certificate.
Cert II in Customer Engagement
Total number of units = 9
3 core units plus
6 elective units , of which:
- 3 units must be from the elective units below
- the remaining 3 units may be from the elective units below, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
CORE UNITS
BSBCUE203 Conduct customer engagement
BSBCUE205 Prepare for work in a customer engagement environment
BSBCMM201 Communicate in the workplace
Elective Units
BSBCUE301 Use multiple information systems
BSBCUE305 Process credit applications
BSBCUE308 Conduct outbound customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCMM301 Process customer complaints
BSBCUS201 Deliver a service to customers
BSBITU111 Operate a personal digital device
BSBITU213 Use digital technologies to communicate remotely
BSBLED301 Undertake e-learning
BSBWHS201 Contribute to health and safety of self and others
BSBWOR201 Manage personal stress in the workplace
BSBWOR203 Work effectively with others
ICTICT103 Use, communicate and search securely on the internet
ICTICT203 Operate application software packages
